Student support

Having technical issues? Require help with your learning? We provide the support you need for academic success as well as social and emotional wellbeing.

Your experience comes first

We provide a positive learning environment where all students can reach their potential.

This means a student-centered focus on physical, emotional, mental, social and spiritual health stands at the center of life at the LifePlus Online Academy.

Our Student Support and Services team addresses a student’s academic success as well as their social and emotional needs as a young person. Join the LifePlus Online Academy and we’ll provide a variety of support, including check-ins with students regarding course assignments and workload, consultation with parents and teachers, and referrals to outside counseling services.

Our tiered system of support provides academic, behavioral and mental health support for all students. Tier 1 includes rewarding good behavior and class participation. Where Tier 2 offers targeted support for students who have trouble in study or behavior. Our goal is to reduce academic and behavioral gaps, while reinforcing positive success and behavior. We work closely with teachers and parents to make sure our students are getting what they need.

Technical help

Get IT help

Contact our Helpdesk

If you get in touch, we’ll forward your email to our technical support staff who work regular business hours in China, USA, Germany and Dubai. We’ll respond to afterhours requests the next school day. We offer technical support in both English and Chinese.

Download software

Get the tools you need

PowerSchool
Check grades and student information.

Canvas
Access course information and resources.

Zoom
Join a live class or one-to-one.

Microsoft Office 365 for Students
For essential tools including Word, PowerPoint and Excel.

What you’ll need

Recognized for excellence

Cognia logo

LifePlus Online Academy is accredited by Cognia, the largest education improvement organization in the world—demonstrating our commitment to learners, teachers, leaders and communities.